Returns & Refunds

Eligibility

To be eligible for a refund:

• Your request must be made within 30 days of delivery
• Products must be in their original packaging
• Unused or lightly used products qualify for full refund
• You must provide your order number and reason for return

How to Request a Refund

1. Email us at help@numbrrrz.com with your order number
2. Briefly describe the reason for your return
3. We'll respond within 24 hours with next steps
4. Once approved, we'll process your refund within 5-7 business days

Refund Method

Refunds are issued to the original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.

Exchanges

Want to swap scents? We're happy to exchange your order for a different variety. Same process — email us and we'll sort it out. Exchange shipping is on us.

Damaged or Defective Products

If you received a damaged or defective product, contact us immediately at help@numbrrrz.com with a photo of the issue. We'll send a replacement at no cost to you — no return necessary.

Non-Refundable Items

• Products returned after 30 days
• Products that have been fully used
• Gift cards (if applicable)
• Shipping costs (unless the return is due to our error)

Questions?

If you have any questions about returns or refunds, don't hesitate to reach out at help@numbrrrz.com. We want you to be 100% happy with your Numbrrrz experience.